Frequently Asked Questions
Everything we get asked most about orders, delivery, returns and the products we stock — answered in one place.
How long does delivery take?
All orders are dispatched within 24-48 hours of confirmation. In metro cities, orders are delivered within two to four working days, and for the rest of India, the delivery takes 4-7 working days. You get a tracking link over email as soon as your order is shipped.
Do you ship across India?
We deliver to every serviceable PIN code in India. If your PIN code cannot be serviced by our courier partners, you will be intimated about it at checkout before you make the payment.
Are the products authentic?
Yes. Everything we list is sourced directly from the brand or its authorised distributor, and every batch carries its original manufacturing and expiry details.
How do I know which products suit my skin?
If you are unsure about which product is suitable for your skin, take the beauty quiz on our home page. It asks about your skin type, hair texture and specific concerns, then recommends products matched to those answers rather than currently trending products. Please note: Our recommendations are general guidance, not medical advice. If you have any skin condition or a known allergy, please consult a dermatologist or a healthcare professional.
Can I return a product?
Yes. You can return a product within seven days of delivery. However, you must ensure that the product is unopened and the seal should be intact. For hygiene reasons, opened or used beauty and personal care products cannot be returned.
What if my order arrives damaged or wrong?
If your order is damaged or opened, report it to us within 48 hours and share the photographs of the product and the parcel. We will replace it and/or refund you in full, including the delivery charges.
How long do refunds take?
All the approved requests for the refunds are processed back to the original payment source within 7-10 working days after we receive back the returned item.
Can I cancel my order?
Yes. You can cancel your order at any time for free before the order is dispatched. Once it is dispatched, you cannot cancel the order but you can still return the unopened parcel within seven days of receiving the delivery and claim your refund.
Do I need any account to order?
No. You can place your order and checkout as a guest. However, we do keep your address, order history and beauty quiz results saved in one place for easier and faster checkout the next time you try to order.
How do I stop the newsletter emails?
At the bottom of each newsletter there is an ‘Unsubscribe’ link. Simply click on it and you would be off the list.
Do you have any other questions? We’ll be happy to help.
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